Privacy policy

Privacy Policy

Effective Date: September 8, 2026

QuickHut (“QuickHut”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the QuickHut mobile application, website, and related services (collectively, the “Services”).

By using QuickHut, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you use QuickHut, we may collect the following information:

A. Account Information

When you create an account, we may collect:

  • Full name

  • Mobile phone number

  • Email address

  • Password or authentication information

  • Profile information

  • Account preferences

B. Delivery & Location Information

To provide delivery services, we may collect:

  • Delivery address

  • Saved addresses such as home or work

  • GPS/location information, where you provide permission

  • Approximate location to show nearby restaurants, grocery stores, and shops

  • Delivery instructions

Location information may be used to identify available stores and provide accurate delivery services.

C. Order Information

When you place an order, we may collect and process:

  • Products or food items ordered

  • Restaurant/store information

  • Order amount and applicable charges

  • Delivery address

  • Order history

  • Order status

  • Coupons, discounts, and offers used

  • Special instructions provided with an order

D. Payment Information

Payments may be processed through third-party payment providers.

QuickHut may receive limited payment-related information, such as:

  • Payment status

  • Transaction ID

  • Payment method

  • Refund information

Unless specifically stated otherwise, QuickHut does not directly store complete credit/debit card numbers, CVV numbers, or other sensitive payment credentials. Such information is processed by the applicable payment provider according to its privacy policy and security practices.

E. Device & Technical Information

When you use our Services, we may automatically collect certain technical information, including:

  • Device type and model

  • Operating system and version

  • App version

  • IP address

  • Device identifiers

  • Firebase Cloud Messaging (FCM) token or similar notification identifier

  • Crash reports and diagnostic information

  • Network information

  • Log information

This information helps us maintain, secure, and improve the QuickHut application.

F. Communications

If you contact us through the app, email, phone, or another supported channel, we may collect information contained in your communication, including support requests and feedback.

2. How We Use Your Information

We may use the information we collect to:

  • Create and manage your QuickHut account

  • Process and deliver orders

  • Connect customers with restaurants, grocery stores, and local shops

  • Provide accurate delivery services

  • Show nearby stores and available products

  • Process payments and refunds

  • Provide order status and delivery tracking

  • Send order confirmations and important service notifications

  • Send promotional communications where permitted by law and according to your preferences

  • Provide customer support

  • Process coupons, offers, and rewards

  • Improve our products, services, and user experience

  • Detect and prevent fraud, abuse, and unauthorized activity

  • Maintain the security and reliability of our Services

  • Troubleshoot technical problems

  • Comply with applicable laws and legal requirements

3. Location Information

QuickHut may request access to your device location to provide location-based services.

Location information may be used to:

  • Identify restaurants and stores near you

  • Determine whether delivery is available in your area

  • Provide accurate delivery services

  • Improve delivery and order tracking

You can disable location permissions through your device settings. However, some location-based features may not work correctly without location access.

4. Order & Delivery Information

To fulfill your order, certain information may need to be shared with the relevant restaurant, grocery store, merchant, delivery personnel, or service provider.

This may include:

  • Your name

  • Delivery address

  • Contact information, where necessary

  • Order details

  • Delivery instructions

  • Order status

Such information is shared only to the extent reasonably necessary to fulfill and support your order.

5. Sharing of Information

We do not sell your personal information.

We may share information with trusted third parties when necessary to operate our Services, including:

Restaurants, Grocery Stores & Merchants

Relevant order and delivery information may be shared with the store or restaurant responsible for preparing your order.

Delivery Partners

Information necessary to complete delivery may be shared with delivery personnel or delivery service providers.

Payment Providers

Payment-related information may be processed by third-party payment gateways and financial service providers.

Service Providers

We may use third-party providers for services such as:

  • Cloud hosting

  • Analytics

  • Crash reporting

  • Push notifications

  • Customer support

  • Authentication

  • Payment processing

  • Security and fraud prevention

These providers may process information on our behalf and are expected to handle it according to applicable contractual and legal requirements.

Legal Requirements

We may disclose information if required to do so by applicable law, regulation, legal process, court order, or governmental authority, or when reasonably necessary to protect the rights, safety, security, or property of QuickHut, our users, or others.

6. Third-Party Services

QuickHut may use third-party technologies and services to operate and improve the application.

These services may include, depending on the features enabled in the app:

  • Google Firebase

  • Google Maps or location services

  • Payment gateways

  • Cloud hosting providers

  • Analytics and crash-reporting services

  • Push notification services

Third-party services may collect or process information according to their own privacy policies.

We recommend reviewing the privacy policies of third-party services that you use through QuickHut.

7. Cookies and Similar Technologies

Our website and Services may use cookies, local storage, SDKs, pixels, and similar technologies to:

  • Keep you signed in

  • Remember preferences

  • Improve functionality

  • Understand usage patterns

  • Improve performance

  • Maintain security

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

8. Push Notifications

QuickHut may send push notifications regarding:

  • Order confirmations

  • Order status

  • Delivery updates

  • Account-related information

  • Important service announcements

  • Offers and promotions, where permitted

You can manage notification permissions through your device settings.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our Services

  • Maintain account and transaction records

  • Resolve disputes

  • Prevent fraud and abuse

  • Meet legal, tax, accounting, and regulatory requirements

  • Enforce our agreements

When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable law.

10. Account Deletion

You may request deletion of your QuickHut account and associated personal information.

Account deletion can be requested through the account deletion option provided by QuickHut or by contacting our support team.

Please note that certain information may need to be retained where required by law, for legitimate business purposes, fraud prevention, dispute resolution, or financial/accounting requirements.

Account deletion may also result in the permanent loss of access to your account, order history, saved addresses, favourites, and other account-related information.

11. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security of your information.

You are responsible for maintaining the confidentiality of your account credentials and should notify us if you believe your account has been accessed without authorization.

12. Children's Privacy

QuickHut is not intended for children who are unable to legally use our Services.

We do not knowingly collect personal information from children in violation of applicable laws.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.

13. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:

  • Access information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information

  • Withdraw certain permissions or consent

  • Object to or restrict certain processing

  • Request a copy of certain information

  • Opt out of certain promotional communications

Some requests may be subject to applicable legal limitations and verification requirements.

To exercise your rights, please contact us using the details provided below.

14. Promotional Communications

You may receive promotional notifications, emails, or other communications from QuickHut where permitted by law.

You may opt out of promotional communications by using available unsubscribe options or adjusting notification settings in your device or account.

You will continue to receive essential service-related communications, such as order updates and account/security notifications.

15. International Data Transfers

Depending on the service providers and infrastructure used by QuickHut, your information may be processed or stored in locations outside your country.

Where required, we will take appropriate steps to ensure that personal information is handled in accordance with applicable privacy and data-protection requirements.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our Services, technology, legal requirements, or business practices.

When we make changes, we may update the “Effective Date” at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically.

17. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact QuickHut through the support/contact option available in the QuickHut application or website.

QuickHut

Privacy Policy: https://admin.quickhut.in/privacy-policy

Account Deletion: https://admin.quickhut.in/delete-account

18. Acceptance

By accessing or using QuickHut, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of information as described above.

Last Updated: September 8, 2026